1. What counselling is
Counselling is a conversation intended to help you explore concerns, coping strategies and available support. Outcomes differ between people; no particular result is guaranteed.
2. Jashvee’s role
Jashvee provides a platform for discovering, booking and connecting with professionals. The assigned professional is responsible for the counselling service they provide. Check the professional’s displayed qualifications, scope and profile before proceeding. Platform availability does not mean every concern is suitable for online counselling.
3. Your choice and participation
- You may ask questions about the session, its format and the professional’s approach before proceeding.
- You may pause or end a session. Fees, cancellations and refunds are governed by the Cancellation & Refund Policy.
- You should share only information relevant to receiving support and tell the professional if you feel uncomfortable.
- Consent to counselling is separate from consent to any recording, testimonial, marketing use or research. Do not assume a session is recorded; ask before sharing sensitive information if you are unsure.
4. Privacy and confidentiality
Jashvee and the professional may need to process information to arrange and provide the service. Please read the Privacy Policy. Confidentiality may have limits in certain serious safety situations or where disclosure is required or permitted by applicable law. Ask the professional how confidentiality works in your session.
5. Online session limitations
Audio/video calls depend on your device, network and third-party service availability. Online counselling may not be appropriate for every person or emergency. Use a private place and a secure device where possible.
6. Emergencies and immediate risk
If you or another person is in immediate danger, may be at risk of serious harm, or needs urgent medical attention, contact local emergency services or go to the nearest hospital. Do not wait for a Jashvee reply. See Emergency Guidance.
7. Minors and additional support
If the person receiving counselling is under 18, a parent/guardian or other legally authorised consent process may be required, depending on the service and applicable requirements. Do not use a general booking checkbox as a substitute for any required guardian or safeguarding process.
8. Questions
For platform questions, contact support@jashvee.in. You can review the Terms & Conditions and Cancellation & Refund Policy at any time.
This page is general service information, not a substitute for professional advice or a review of applicable legal requirements.